JJ Shipping Store – Frequently Asked Questions (FAQs)

1. What products does JJ Shipping Store offer?

JJ Shipping Store offers a curated selection of high-quality and stylish products, including trendy footwear, kitchen appliances, mountain bikes, power tools, generators, and automotive accessories. Our catalog is constantly expanding to meet the evolving needs of modern consumers.

2. How do I place an order?

You can place your order directly through our online store by browsing your desired category, selecting a product, and clicking “Add to Cart.” Follow the checkout process to provide your shipping details and complete the payment.

3. Do you offer delivery services, and how long does shipping take?

Yes, we deliver nationwide. Orders from our local warehouse typically arrive within 2–4 business days. Items shipped from our overseas suppliers may take 15-30 business days, depending on logistics and customs clearance.

4. How can I track my order?

Once your order is confirmed and dispatched, we will send you a tracking number via SMS or email. You can use this number to monitor your shipment’s progress through our delivery partner’s tracking portal.

5. What payment methods do you accept?

We accept a variety of secure payment options, including M-Pesa, bank transfers, debit/credit cards, and select mobile wallet services. Payment instructions are provided at checkout.

6. Can I return or exchange a product?

Yes. If you receive a defective, wrong, or unsatisfactory product, you may return or exchange it within 7 days of delivery. Products must be unused, in original condition, and accompanied by proof of purchase. Please review our full Refund & Return Policy for more details.

7. Are all your products brand new and authentic?

Absolutely. All items sold through JJ Shipping Store are brand new, authentic, and quality-verified. We source products only from reputable manufacturers and trusted suppliers.

8. Do you provide warranty or after-sales support?

Yes. Many of our products, such as generators and production equipment, come with manufacturer warranties. We also offer basic after-sales support and can assist with warranty claims where applicable.

9. How do I contact customer service for assistance?

You can reach our customer support team via WhatsApp, phone call, or email. Visit the Contact Us page for detailed contact information and working hours.

10. Can I become a reseller or affiliate partner with JJ Shipping Store?

Yes, we welcome partnerships. If you're interested in becoming a reseller or affiliate, please contact us through our business inquiry form or email us directly to learn more about our partnership programs.